Who's calling. And why. Right inside Microsoft Teams.
echo instantly shows you who's on the line on every call, with all contact details and the right context from CRM, ERP and directory. A native Teams app, hosted in Switzerland, free to try for 30 days.
Trusted by these and other companies
What echo does
Every call starts with context
From the first ring to the follow-up note, echo brings the knowledge from your business systems right into Microsoft Teams, so you never have to search for information during a call again.
Caller recognition
Know who is calling before you pick up
echo resolves incoming PSTN calls against all of your connected systems and shows you who is calling, including the optional desktop app that identifies the caller while the phone is still ringing.
- Works with incoming PSTN calls in Microsoft Teams
- Desktop popup while the phone is still ringing
- Matches numbers across all connected data sources
Contact dashboard
The full picture, one click away
Get the most important information about your contact from all of your connected systems in one place, without switching applications.
- Contact details aggregated from all your systems
- Open projects, tickets and invoices at a glance
- Deep links straight into your ERP or CRM
Timeline
Past and future interactions in one view
Gain complete insight into your communication with echo's timeline, offering a clear view of past and upcoming interactions and meetings with your callers.
- E-mails, documents and appointments merged chronologically
- Business activities from your ERP and CRM included
- Filter the timeline by data source
Call history
Keep track of every call
echo keeps a clear history of your incoming and outgoing calls, each linked to the resolved contact. And because echo runs natively in Teams, it fully supports call queues, without requiring Teams Premium.
- Incoming and outgoing calls with the matched contact, type and duration
- Full support for call queues, no Teams Premium required
- Jump straight from a call into the contact's full context
Integrations
Built around your data sources
echo does not replace your systems, it connects them. See exactly what echo brings into Microsoft Teams from each of your business systems.
The Swiss ERP, deeply integrated
Abacus
Connect echo to your Abacus ERP and see business context for every caller, from open service orders to leases.
Contact & address lookup
echo matches incoming calls against your Abacus address base and instantly shows the right contact with all details.
And there is more
Small features, big difference
Search across everything
Find any contact in all of your data sources by phone number, e-mail address or name, in one unified search.
Call notes
Capture notes during or after a call and share them with your team, stored straight in your CRM.
Quick summaries
AI-assisted summaries give you the gist of a relationship before you answer.
Windows & macOS apps
Optional desktop apps show caller information the moment your phone starts ringing.
Swiss made & hosted
All data is processed and stored in Switzerland, built with privacy in mind.
Success Stories
See how our customers benefit from echo
Learn how Schwizer Haustechnik improved their customer service and efficiency by integrating echo with their existing systems.
Read the full storySimple pricing, for everyone.
Simple pricing that scales to fit businesses of every size!
Basic
The most important thing to make your day-to-day work easier.
CHF 2.50
per user and month, billed annually
- Basic integration
- Caller recognition
- Contact search
- Timeline
- Call history (today)
- Microsoft 365
- E-Mail conversations
- Documents
- Appointments
- Passion and support from the makers themselves. Delivered from the heart of Switzerland.
Advanced
All from basic. And everything you need to handle customer calls efficiently.
CHF 5
per user and month, billed annually
- Everything from Basic
- Call history (30 days)
- Add and share notes to contacts
- Create contacts in your CRM
- Abacus
- Projects
- Tickets / Service orders
- Real estate and leases
- Activities
- Bexio
- Invoices
- Bills
- Projects
- Dynamics 365
- Activities
- Opportunities
Custom
Do you need something special? We can help you.
Price placeholder
per user and month
- Everything from Advanced
- Custom integrations
Frequently asked questions
Discover answers to common questions about echo in our FAQ section.
Which systems does echo support?
We currently support Abacus, search.ch Bexio, Microsoft 365 and Dynamics 365. More systems are coming soon. You can also add your custom systems via webhook. If you need support for another system, please contact us.
How does echo ensure the privacy and security of my data?
We prioritize the privacy and security of your data. We do not store any personally privacy-related data. All data processed by echo is securely stored in Switzerland, ensuring compliance with stringent data protection regulations. Our system is designed to provide you with valuable insights while maintaining the highest standards of privacy and security.
What kind of information can echo display about a caller?
echo can display contact information from the caller, like name, company, email address, address and phone number. Also echo helps you to access data which is related to the call, like exchanged e-mail conversations, documents or appointments
Do you support my SIP provider?
We are not dependent on a specific SIP provider, because echo is directly integrated into Microsoft Teams.
How do I install and set up echo in Microsoft Teams?
echo is a Microsoft Teams app that is installed in your Microsoft 365 tenant. Additionally there is a desktop app which is used to show the caller data while the phone is ringing.
Are there any additional costs for using echo like a setup fee?
No, there are no additional costs for using echo. You only pay for the subscription.
Do I need the desktop client?
No, the desktop client is optional. The desktop client provides information about the caller before you accept the call.
Can I try echo before I buy?
Sure, you can try echo for free for 30 days. If you like it, you can buy it. Feel free to contact us for more information or to get a demo about echo.
How can I provide feedback or request support for echo?
You can provide feedback or request support by contacting us via email. We are always happy to help you.
Can I get a demo of echo?
Yes, we can provide a demo of echo. Please contact us to schedule a demo.
Partner & Reseller Program
Are you an IT service provider or a Vertriebspartner of a data source? Join our Partner Program and expand your business opportunities! Collaborate with us to offer innovative solutions to your clients and benefit from exclusive incentives, resources and support. Contact us for more information.
Become a Partner
Get in Touch
Book an appointment for a demo, general questions, or support with installation and onboarding. Our team is here to help you get the most out of echo.